2. How to Request a Return
Please contact us as soon as possible after receiving the product via email linebeacon@ecoflossstick.com and provide the following information:
Order number
Reason for return
Product photo (if damaged or wrongly shipped)
Our customer service will respond to you within 2 business days and provide the return address and handling instructions.
3. Return shipping costs
Returns due to quality issues or wrong products: We will bear the return shipping costs.
**Returns due to personal reasons (such as dislike, wrong order)**: The return shipping costs must be borne by the buyer.
4. Refund Process
Once we receive and inspect the returned goods, eligible orders will be refunded within 5 working days. The refund will be returned to your original payment method.
5. International Order Instructions
This policy also applies to international orders, but due to the longer international shipping cycle, please initiate a return request within a reasonable time. It is recommended to choose a trackable service for return transportation to prevent the package from being lost.
6. Damaged or missing goods
If you find that the goods are damaged or missing after receiving the order, please contact us within 48 hours and we will provide you with a replacement or refund solution as soon as possible.
We want you to be completely satisfied with your purchase. If you are not satisfied with the product you received, you can request a return or exchange within the specified time. Here are the details of our return policy:of a Team
1. Return Eligibility
The product must be unused, unwashed and well packaged.
Return requests must be made within 30 days of receiving the product.
Individually customized or obviously used products are not eligible for return.